- Upon receiving the delivery, it's important to thoroughly inspect all items for any packaging or product damage. Additionally, cross-check the quantity of products received with the delivery note. If you come across any damaged or missing items, please notify us at
hello@cardiffbathroomstore.co.uk within seven days of receiving the delivery. Please be aware that we won't be held accountable for damages or missing items if not reported within this stipulated timeframe.
- Deliveries will take place from Monday to Friday between the hours of 7am and 6pm, excluding Bank Holidays.
- Our Customer Service Team will contact you on the contact number you've provided a day before the scheduled delivery.
- On the day of delivery, our driver will also give you a pre-delivery call on the contact number you've provided.
- Deliveries will be carried out using the PJH fleet with a single driver or through an authorized carrier when appropriate.
- If delivered through the PJH fleet, assistance may be needed from you for unloading the products, depending on their weight.
- During product delivery, our aim is to place the items in a secure and easily accessible location.
- A signature acknowledging the accuracy and quality of the delivered products is required upon delivery.
- In the event that surplus products are delivered (within the ordered quantity) and a return is agreed upon, a restocking charge of £25 per order will be incurred, for which you will be responsible.
Delivery Requirements:
- Are there any weight or height restrictions on the roads leading to your property?
- Would a vehicle the size of a fire engine encounter difficulties accessing the roads leading to your property?
- Are there low bridges, overhanging trees, or cables that could pose an issue?
- Is there a time constraint for waiting outside your property?
- Do you foresee any complications with a kerbside-only delivery? For more details regarding a kerbside delivery, please read below.
Deliveries will be scheduled between 07:00 and 19:00 from Monday to Friday.
While we strive to meet all agreed-upon dates and times, unforeseen circumstances may affect our ability to do so. Therefore, we advise against scheduling any professional tradespeople until you have received and inspected your goods.
*Explanation of Kerbside Delivery:
All our deliveries are considered kerbside only. This means that your order will be delivered on a pallet or separately (depending on size) and will be placed at the nearest flat, hard, and accessible location to your property. This defines our interpretation of a 'kerbside delivery'. The PJH Delivery Team is not covered to enter your property or unpack your order. However, our delivery driver is ultimately responsible for offloading your order sensibly and ensuring the safety of your product. Depending on the product's size and weight, the delivery driver may require assistance with unloading.